Shipping Policy

KYROS Diamonds is dedicated to providing our customers with a seamless and reliable shipping experience. We understand that your jewelry purchase is special and important, which is why we take great care in packaging and dispatching every order. Our shipping partners are carefully selected to ensure that your precious items reach you in perfect condition and within the estimated timeframes.

We offer worldwide shipping through trusted courier partners who have extensive experience in handling high-value and delicate items. Each package is fully insured and tracked, providing you with peace of mind from the moment your order leaves our facility until it arrives at your doorstep.

All orders are processed and delivered within 2 - 8 business days unless otherwise stated on the product page. This processing time includes quality checks, packaging, and preparation for dispatch. Our team takes the time to ensure that each piece meets our rigorous quality standards before it is packaged and sent to you.

Orders are not shipped or delivered on weekends or holidays. Our processing and shipping operations operate on a standard business week schedule, Monday through Friday. If you place an order on a weekend or holiday, it will be processed on the next business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. During peak seasons such as holidays and special occasions, we receive a significantly higher number of orders, which may temporarily affect our processing times. We work diligently to minimize any delays and ensure that your order is dispatched as quickly as possible.

Please allow additional days in transit for delivery. While we strive to meet our estimated delivery times, unforeseen circumstances may occasionally cause delays. If there will be a significant delay in the shipment of your order, we will contact you via email or phone to inform you and provide updated delivery expectations.

Made-to-order and customized jewellery may require additional production time before shipment. Each custom piece is crafted with individual attention to detail, and the creation process can take longer depending on the complexity of the design and the materials involved.

When you place a customized order, our skilled artisans begin working on your unique piece from scratch. This includes sourcing the finest materials, creating the design, setting the stones, and applying the finishing touches. We take pride in creating pieces that are as unique as the individuals who will wear them.

We will provide you with an estimated production timeline when you place your custom order. This timeline will be clearly communicated to you before you confirm your purchase, ensuring that you have all the information you need to make an informed decision.

Throughout the production process, we may contact you to provide updates on the progress of your custom piece. We believe in transparent communication and want you to be involved in the journey of creating your special jewelry.

We ship orders worldwide through trusted courier partners. Our global shipping network allows us to deliver our exquisite jewelry to customers in every corner of the world. Whether you are in North America, Europe, Asia, Australia, or elsewhere, we can deliver your order to your doorstep.

Our shipping partners are leaders in the logistics industry, with extensive experience in handling international shipments of precious items. We have carefully selected these partners based on their track record of reliability, security, and customer satisfaction.

Delivery times vary by destination and are estimated between 2–8 business days after dispatch. The exact delivery time will depend on your location and the efficiency of customs clearance in your country. We will provide you with a tracking number so you can monitor your shipment's progress in real-time.

It is important to note that international shipments may be subject to customs clearance procedures, which can sometimes cause delays. We have no control over these processes, but we work closely with our shipping partners to ensure that all required documentation is complete and accurate to facilitate smooth customs clearance.

Customers will receive a tracking number once the order has been shipped. This tracking number will be sent to the email address you provided during checkout. You can use this tracking number to monitor the status and location of your shipment at any time.

Our tracking system provides real-time updates on your package's journey, including:

• Dispatch confirmation
• In-transit status
• Arrival at destination country
• Out for delivery
• Delivered confirmation

We recommend that you regularly check your tracking information to stay informed about your shipment's progress. If you have any questions or concerns about the status of your delivery, please contact our customer support team, and we will be happy to assist you.

Kyros Diamond is not responsible for delays caused by customs clearance, weather conditions, or courier service interruptions. While we strive to ensure that your order arrives within the estimated timeframe, there are several factors beyond our control that may affect delivery.

Customs clearance procedures vary by country and can sometimes take longer than expected. This is particularly true during peak seasons or when shipments are selected for random inspection. We are committed to providing all necessary documentation to facilitate a smooth customs process, but we cannot guarantee the speed at which customs authorities will process your shipment.

Weather conditions, such as severe storms, hurricanes, or heavy snowfall, can also disrupt shipping and cause delays. These are unpredictable events that affect entire regions and are beyond our control. In such situations, we work with our courier partners to reroute shipments when possible and provide you with updated delivery information.

Courier service interruptions, such as strikes, technical issues, or other operational challenges, may also occur. We continuously monitor the performance of our shipping partners and take proactive measures to minimize the impact of any disruptions on our customers.

Any customs duties, taxes, or import charges imposed by the destination country are the responsibility of the customer. When you order from KYROS Diamonds for international delivery, your package may be subject to customs duties and taxes depending on the laws and regulations of your country.

These charges are applied by the customs authorities of the destination country and are determined based on the value of the goods and the applicable tax rates. KYROS Diamonds has no control over these charges and cannot predict their exact amount. We recommend that you contact your local customs office for more information about the potential charges applicable to your order.

It is important to note that customs duties and taxes are separate from the shipping fees you pay at checkout. These charges are typically collected by the courier at the time of delivery. If you refuse to pay these charges, your package may be returned to us, and you may be responsible for the return shipping costs.

We make every effort to accurately declare the contents and value of your shipment on customs forms. This transparency helps to facilitate the customs clearance process and ensure that your package arrives as quickly as possible.

Customers must provide accurate shipping information. We rely on the information you provide to ship your order. If you provide incorrect or incomplete shipping details, your package may be delayed, misdelivered, or returned to us.

Please ensure that your shipping address is complete and accurate, including the following information:

• Recipient's full name
• Complete street address, including apartment or unit number
• City, state/province, and postal code
• Country
• Contact phone number for delivery confirmation

We are not responsible for orders delivered to incorrect addresses provided by the customer. If you realize that you have provided an incorrect shipping address after placing your order, please contact us immediately. We will make every effort to update your shipping information before your order is dispatched.

If your package is returned to us due to an incorrect or incomplete address provided by you, you will be responsible for any additional shipping charges required to resend your order.

If a package is returned due to an incorrect address or failed delivery attempts, reshipping charges may apply. When a shipment is returned to us for any reason, we will contact you to confirm the correct shipping address and arrange for reshipment.

Reshipping costs are typically based on the original shipping rates and may include additional handling fees. We will provide you with an estimate of these charges before proceeding with the reshipment.

To avoid these additional charges and ensure a smooth delivery experience, we strongly recommend that you:

• Double-check your shipping address before confirming your order
• Provide a delivery address where someone will be available to receive the package during business hours
• Monitor your tracking information and respond promptly if the courier needs to contact you
• Provide accurate contact information, including a valid phone number and email address

If you anticipate being away from your delivery address during the estimated delivery window, we recommend that you consider having your order shipped to an alternative address, such as your workplace or a trusted friend or family member.