Return & Refund Policy

At Kyrosdiamond, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This gives you ample time to examine your jewelry and ensure it meets your expectations.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. We understand that jewelry is a personal and significant purchase, and we want to make the return process as smooth as possible for our valued customers.

Once we receive your returned product, our quality assurance team will conduct a thorough inspection to verify the condition of the item. The inspection process typically takes 2 business days from the date of receipt. During this time, we carefully examine the product to ensure it meets our return eligibility criteria.

If your return is approved, we will initiate the refund process immediately. In cases where the return does not meet our criteria, we will contact you to explain the reason and discuss possible alternatives, such as exchanges or store credits.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. Our team is committed to processing refunds promptly and efficiently to ensure your satisfaction.

If your return is approved, you'll be automatically refunded on your original payment method within 10 business days. The refund amount will include the full purchase price of the item, excluding any shipping charges unless the return is due to our error or a defective product.

Please remember it can take some time for your bank or credit card company to process and post the refund to your account. The time frame for the refund to appear on your statement can vary depending on your financial institution. Typically, it may take an additional 3-5 business days for the funds to reflect in your account.

We understand that waiting for a refund can be concerning, which is why we provide clear communication throughout the process. You will receive email notifications at each stage of the return and refund process, keeping you informed every step of the way.

We take customer satisfaction very seriously, and if you have any questions or concerns regarding your refund, please don't hesitate to reach out to us. Our dedicated support team is available to assist you with any issues you may encounter.

Return Process

To initiate a return, please contact our customer service team at kyrosdiamond@gmail.com with your order number and the reason for the return. Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.

We recommend that you use a trackable shipping service or purchase shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. Kyrosdiamond is not responsible for items that are lost or damaged during return shipping.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error, such as sending the wrong item or a defective product. In such cases, we will provide a prepaid shipping label for your convenience.

If you are returning an item due to a change of mind or personal preference, the cost of return shipping will be deducted from your refund amount.

Condition Requirements

For a return to be accepted, the item must be in its original condition. This means no scratches, damage, or signs of wear. All original packaging, certificates, and accessories must be included. Items that have been resized, altered, or damaged in any way will not be accepted for return.

We understand that you may want to try on your jewelry to ensure it fits properly. However, please handle the item with care and avoid wearing it for an extended period or in conditions that may cause damage.

Exchange Policy

If you would like to exchange your item for a different size, style, or product, we recommend that you return the original item for a refund and place a new order for the desired item. This ensures a faster and more efficient process, as exchanges are subject to product availability.

We strive to provide the best possible service to our customers, and we are always here to help you find the perfect piece of jewelry for any occasion.